1. Cancellation Window

Orders may be canceled within 24 hours of placement.

After 24 hours:

• Orders enter processing/production

• Cancellation requests will not be accepted under any circumstances

2. Prepayment Clause

All partial advance payments are:

• Non-refundable after 24 hours

• Treated as confirmation and allocation of production resources

3. Mandatory Video Proof (Strict Requirement)

For any damage, defect, or incorrect product claim:

• An unboxing video is compulsory

• The video must be:

  • Continuous (no cuts or edits)

  • Clearly showing sealed package opening

  • Showing product condition immediately after unpacking

No video = No claim

Claims submitted without valid video proof will be automatically rejected.

4. Refund Eligibility

Refunds or replacements will be considered only if:

• Product is received damaged, or

• Wrong item is delivered

Subject to successful verification of video proof.

5. Claim Timeframe

All claims must be raised within 48 hours of delivery.

Requests made after this period will not be entertained.

6. Refund Process

Approved refunds will be processed within 5–10 business days to the original payment method.

7. Non-Refundable Situations

Refunds will not be provided for:

• Minor variations in color, finish, or detailing (handcrafted nature)

• Damage caused after delivery

• Failure to provide unboxing video

• Delay in delivery due to courier/logistics

• Incorrect address or contact details provided

• Refusal to accept COD orders

8. COD Refusal & Abuse Policy

If a customer refuses to accept a COD order:

• The order will be marked as failed

• The user may be restricted or blacklisted from future purchases

• Any prepaid amount will be forfeited

9. Fraud & Misuse Clause

We reserve the right to:

• Reject any claim suspected to be fraudulent

• Deny refunds/exchanges at our discretion

• Take necessary action against misuse of policies